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Integrate through telephony through Microsoft Teams or ACS or via your network provider and empower your Contact Center into a natural language 24×7 AI service agent.
AI Agent led Natural Language Contact Centre - Powered by Microsoft
Our Dynamics 365 Contact Center Implementation Service empowers organizations to deliver seamless, AI-driven, omnichannel customer experiences. Built natively on Microsoft Cloud and powered by Azure Communication Services and Copilot, our service covers everything from setup and customization to training and go-live support. Whether you’re upgrading from a legacy system or launching a new service operation, we help you implement a scalable, secure, and intelligent contact center which is fully integrated into your Microsoft 365 ecosystem.
Integrate through telephony through Microsoft Teams or ACS or via your network provider and empower your Contact Center into a natural language 24×7 AI service agent.
Deploy voice, chat, SMS, email, and social channels using Dynamics 365 Customer Service with Azure Communication Services.
Integrate Microsoft Copilot to assist agents with real-time recommendations, summaries, and sentiment insights.
Configure intelligent case assignment using queues, SLAs, and automated workflows with Power Automate.
Tailor interaction flows, IVRs, and escalation logic to meet your specific industry and support requirements.
Enable collaboration with Microsoft Teams, Outlook, and Dynamics CRM for unified customer context and faster resolution.
Complete rollout support including training, documentation, testing, and post-launch optimization.
Launch a fully configured contact center in weeks, not months, with expert-led delivery.
Empower agents with AI assistance, intelligent routing, and predictive case resolution.
Leverage your Microsoft 365 investment with deep integration across Teams, Outlook, and Dataverse.
Reduce handle time, improve case resolution, and boost employee satisfaction with intuitive tools.
Built on Microsoft Cloud with flexibility to scale, extend, and adapt as your service operation grows.
Hosted within your Microsoft tenant, with full control over data residency, privacy, and compliance standards.
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